Insight Informing Action

Pinpointing your operational clogs.
Installing simple processes that scale without breaking.

When your growing business relies on unwritten processes and messy spreadsheets, daily operations stall and hard-earned cash leaks through the cracks.I turn chaotic operational data into repeatable systems, so you can
scale without breaking or sell for top dollar on your terms.

All responses are 100% confidential and build the 2026 Cleveland Small Business Data Health Study benchmark. Participants receive the full report once it is finalized.

Core Services

Business Systems Architecture &
AutomationEliminate owner dependency.I convert knowledge trapped in your head and messy spreadsheets into owner-independent operations engines, reclaiming your time.

Business Intelligence & Profitability
EngineeringPinpoint and plug
cash leaks.I audit sales, job costing, and inventory data to fix pricing discrepancies, correct hidden software glitches, and capture buried profit margins.

Sales Pipeline &
Qualification
SystemsScale smoothly
without breaking.I clean CRM architectures, establish stage gates, and deploy automated plumbing so your revenue engine commands top dollar on your terms.

Engineered Outcomes

$70M Regional Payroll ProtectionCreated clean CRM architecture and pipeline stages to eliminate process drift and protect a major regional economic initiative.

59% YOY Revenue GrowthRestructured service tiers, pricing logic, and internal execution workflows to convert manual hustle into a scalable operational model.

19% Gross Revenue
LiftIdentified and corrected a hidden time zone leak in raw customer logs, isolating high value customer profiles to drive targeted growth.

The Architect's Vision & The Engineer's Mindset

I combine an architect's design vision with a civil engineer's structural rigor to convert knowledge trapped in your head and messy spreadsheets into simple owner-independent operations processes.With a background as a licensed Professional Engineer and over a decade of hands-on business development, I view your business as an interconnected structural system, not a collection of fragmented spreadsheets.By applying failure point analysis to your operational data, I identify where time and money are leaking, build automated plumbing, and engineer simple, repeatable processes so you can scale without breaking or sell for top dollar on your terms.

B.S. in Civil Engineering (NC State University) | Former Professional Engineer (PE) | Professional Data Analyst Certificate (DataCamp)

Strategic Capabilities & Technical Execution

Strategic Capabilities

  • Process & Workflow Optimization

  • Valuation Protection & Exit Preparation

  • Performance Metric Scorecards

  • Customer Profile & Profitability Mapping

  • Business Case & Feasibility Analysis

Technical Execution

  • Practical AI & Operational Tools

  • Power BI & Interactive Dashboards

  • Automated Process Plumbing

  • Connected Systems & Data

  • Data Standards & Foundations

Scale without breaking.

Sell for top dollar on your terms.

Stop losing money to messy spreadsheets and unwritten workflows.
Build simple processes to plug cash leaks and reclaim your time.

Jonathan Randall | Operations Design-Build
[email protected]
216-618-0873 | LinkedIn